'It Will Never Happen Again': Southwest Airlines CEO Says Last Christmas' Disaster Is in the Past Over 70% of Southwest’s flights were canceled before Christmas last year. Previous Article Here's Why Businesses Should Stop Trying to Hire for "Cultural Fit" Next Article He Made Hats for His Friends Using a Logo His Mom Drew on a Napkin in the '80s. Now He Counts Gary Vaynerchuk and Aaron Judge as Customers.