From a Stuffed Giraffe to $3.7 Trillion Lost — Here are 5 Steps to Better Customer Service A stuffed giraffe’s Ritz-Carlton adventure shows that true client loyalty comes from culture-driven service, not one-off gestures. Previous Article Bed Bath & Beyond Is Making a Brick-and-Mortar Comeback — But Not in One Big State, According to Its Executive Chairman Next Article The Leadership Trait No One Talks About, But Every Business Needs