AI in Customer Service Is Eroding Trust — Here's What You Need to Know Before It Derails Your Business
Klarna Is Hiring Customer Service Agents After AI Couldn't Cut It on Calls, According to the Company's CEO Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year. Previous Article Here's What It Really Takes to Lead a Bootstrapped Business Next Article Here's How Scaling a Business Really Works (It's Not What You Think)
