What a Complete User Experience Process Looks Like — and How Investing in One Can Benefit Your Business Investing time and resources into UX discovery and design can benefit users and your business substantially. Previous Article 'It's Embarrassing and I Feel So Bad': Jimmy Fallon Apologizes to Staff Following Bombshell Allegations of Toxic Work Environment Next Article 'We're Taking a Huge Risk': Small Business Owner Struggle to Process Payments Amid Square Outages